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Float Factory

Questions about Float Factory? Look no further, mom has the answers!

Float Factory Help Center

We're stoked you snagged the Float Factory! Our squad needs 2-3 business days to process your order, but don't worry - we'll get it to you ASAP.

East Coasters, give us 5 business days to deliver. Need it faster? Expedited orders (UPS Overnight and Two Day Shipping) placed before 11am PT ship same day.

Sadly, we can't deliver on Saturdays. Orders placed on Friday before 11am PT with overnight delivery arrive on Monday.

For more info, please visit our FAQ.

When does my order ship?

We accept returns of un-used and un-opened pool floats in their original packaging within 30 days of purchase. 

We do not accept returns of opened and/or used items. 

Due to the heavy nature of our floats, we do not provide return shipping labels nor cover return shipping costs. 

If you believe your Float Factory inflatable product has a manufacturer defect, meaning your product was defective upon receipt and the first inflation, please email mom@floatfactory.co with a photo of the defect and your order number. We will process a replacement product. 

Due to the inflatable nature of our floats, manufacturer defect claims must be made within 30 days of purchase and cannot be made after the product has been used.

What is the return policy?

What's more frustrating than not receiving your order? We feel your pain. Don't worry, we've got your back.

To track your package status, head over to https://help.floatfactory.co/en-US/ssp/login and follow the steps. If your order says it's delivered but it's nowhere in sight, don't stress. Hit up our resident support queen, mom, at mom@floatfactory.co, or just drop us a message in this chat. We'll make sure you get your float on, ASAP.

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