Shipping PolicyUpdated 10 months ago
HELP CENTER & FAQ
What shipping methods do you offer?
At this time we only offer shipping to the United States. Please note FedEx and UPS do not ship or deliver on the weekends. All orders ship from San Diego, California.
Can I change my shipping address?
We understand mistakes happen. If your order has already shipped, Float Factory has no ability to update your shipping address. Once your product ships, the carrier (i.e. Fedex or UPS) is responsible for the delivery of your order. If you contact us within 15 min of placing your order, we will do our best to update your shipping address but given the fast-paced nature of our warehouse, we can't make any guarantees. If your order has not shipped, contact us HERE and we will try our best to locate your package and update the shipping address.
When will my order ship?
Standard ground orders ship M-F within 24-48 hrs after being placed. Standard ground orders placed on a Friday will ship by the following Tuesday. Expedited Overnight and 2 Business Day orders placed before 12pm PT / 3pm ET ship same day. Expedited orders placed after 12pm PT / 3pm ET will ship the following business day. You will receive an order confirmation email upon placing your order. Once your order ships you will receive a second email with tracking for your order.
Where does my order ship from?
Our shipping warehouse is located in sunny San Diego.
How can I track my order?
Once your order ships, you will receive an email with tracking information from [email protected]. You can click the tracking link in your email to track your package. Please remember, standard ground orders ship M-F within 24-48 hrs after being placed. Orders do not ship on Saturday, Sunday or holidays. If you need help tracking your package, please contact customer service
Do you ship to Alaska and Hawaii?
YES! We offer FedEx Ground shipping to Hawaii. Given the high cost to ship to Alaska and Hawaii, Float Factory’s free shipping promotion for orders over $149 is not available for customers shipping to these locations.
My package never arrived or is lost, what should I do?
We're sorry as we know how frustrating this can be! Once your order ships, the shipping carrier is solely responsible for the delivery of your order and Float Factory has limited ability to help. We often find that if you wait 24 hours the package will sometimes turn up. If your package is still not received, then contact the carrier (Fedex or UPS) that shipped your package (this information is provided to you via your tracking email). If the carrier is unable to locate your package, please file a claim with the carrier and then contact customer service through this <link> form.
How much is shipping?
We offer 3 levels of shipping:
- Ground orders greater than $149 USD ship FREE!
- Ground orders less than $149 are a flat $6 USD per order.
- Overnight and 2-day expedited shipping options vary by order (based on weight) and are displayed at checkout.
I placed an order with Expedited Shipping (Overnight or 2 Day), when will it ship?−
If your expedited order was placed before 12PM Pacific Time M-F, your order will ship out same day. Orders placed after the 12PM PT cutoff will ship out next business day. Orders placed after 12PM PT Friday will not ship until the following Monday. We do not currently offer Saturday delivery.
I placed an order with FedEx Ground shipping. When will it ship?−
Please allow 24-48 business hours for ground orders to be packed and shipped. You will receive an email with tracking when your order ships.