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Orders 📦 Shipping📦 Logistics 📦

You got questions. We got answers. We got resolutions. We got it ALLLLL.

How quickly can you get the Float Factory to me?

We offer expedited shipping based on your location. If you're seeking expedited shipping, email [email protected] and we'll prioritize your order and upgrade your shipping tier. All expedited orders are subject to a $40 shipping and handling fee.

When will my order ship?

We're stoked you snagged the Float Factory! Our squad needs 2-3 business days to process your order, but don't worry - we'll get it to you ASAP.

How much is shipping?

Well if you order over $99 it is FREE. Everyone loves free so you should probably do that..... but if you are looking for something small and need more allowance money there is a cost. For orders under $99 we leave it up to the shipping gods at UPS t

My order says delivered, but I didn't receive it?

There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days, reach out to our team at [email protected] or message us through our live chat. We're

Does Float Factory deliver worldwide?

We can ship anywhere in homeland (USA) and throughout most of the world. However, due to the large and superior nature of our products, we cannot ship to PO Boxes.

Beware of Scammers!

These scammers are pissing me off! Our common enemy thinks this is Among Us and has been impersonating Float Factory to sell fake decoys all over the internet. Even my brother George is mad and he doesn't get mad at all!  With that said, we are wagin

What is the return policy?

We accept returns of un-used and un-opened pool floats in their original packaging within 30 days of purchase. We do not accept returns of opened and/or used items. Due to the heavy nature of our floats, we do not provide return shipping labels nor c

Can I change my shipping address?

We understand mistakes happen. If your order has already shipped, Float Factory has no ability to update your shipping address. Once your product ships, the carrier (i.e. Fedex or UPS) is responsible for the delivery of your order. If you contact us

How can I track my order?

Tracking your order is easy!. Step 1: Go to https://help.floatfactory.co/en-US/ssp/login. Step 2: Enter the email address you used to purchase your Float Factory. Step 3: Receive a security code to your email. This ensures we're being as secure as po

Shipping Policy

HELP CENTER & FAQ. What shipping methods do you offer?. At this time we only offer shipping to the United States. Please note FedEx and UPS do not ship or deliver on the weekends. All orders ship from San Diego, California. Can I change my shipping a